Legal

Terms of Service

Effective date: August 2, 2026

These Terms of Service (the "Terms") govern your use of Crewfather, the web and mobile software service available at crewfather.com and app.crewfather.com (the "Service"), operated by Crewfather ("we", "us", or "our"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you agree to these Terms for that business and confirm you have authority to do so.

1. Who can use Crewfather

The Service is a business tool for field-service companies. To use it you must be at least 18 years old and using it for business purposes. The Service is offered only to customers located in the United States. We may decline or close accounts opened from outside the United States.

2. Accounts and organizations

You need an account to use the Service. Keep your credentials secure and tell us promptly if you suspect unauthorized access. Work in Crewfather happens inside an organization. The organization's owners control who is a member, what role each member has, and what those roles can see and do. You are responsible for the people you invite and for activity that happens under your organization's accounts.

3. Subscriptions, trials, and billing

• Every new organization gets a 14-day free trial with full access. No payment method is required to start.
• After the trial, continued use requires a paid subscription. Plans are billed monthly, per organization, at the prices shown on our pricing page at the time you subscribe.
• Payments are processed by Stripe. We do not store your card number.
• Subscriptions renew automatically each month until canceled. You can cancel at any time from the billing page; cancellation takes effect at the end of the current billing period, and we do not issue prorated refunds for partial months.
• If a renewal payment fails, we may suspend access to the Service until payment is made.
• We may change plan prices or features with at least 30 days' notice. Changes apply from your next billing period after the notice.

4. Your data

"Customer Data" means the content you and your team put into the Service: your clients' contact details, properties, jobs, quotes, invoices, schedules, notes, and similar records. You own your Customer Data. You grant us the limited rights needed to host, process, transmit, and display it in order to run the Service for you, and for no other purpose.

You are responsible for your Customer Data: for having the right to store your clients' information in the Service, for its accuracy, and for how your business uses it. If you send messages (such as emails, quotes, or portal links) through the Service, you are responsible for having the right to contact those recipients.

For 30 days after your subscription ends or your organization is deleted, you may ask us for an export of your Customer Data. After that window we may permanently delete it.

5. Acceptable use

When using the Service you agree not to:

• break the law, or use the Service to store or send unlawful, infringing, or deceptive content;
• send spam or unsolicited bulk messages through the Service;
• interfere with the Service, probe or test its security without written permission, or access another customer's data;
• reverse engineer, copy, resell, or sublicense the Service; or
• use the Service to build a competing product.

We may suspend or terminate accounts that violate these rules.

6. AI features

Some plans include AI features, such as an assistant that answers questions about your business data and drafts messages. AI output can be wrong or incomplete. Review AI-generated content before relying on it or sending it to a customer. You are responsible for anything you send or act on.

7. Third-party services

The Service works with third parties, including Stripe for payments, Google and Apple for optional sign-in, and Crisp for support chat. Your use of those services is also subject to their own terms. We are not responsible for third-party services we do not control.

8. Intellectual property

We own the Service, including its software, design, and branding. These Terms do not transfer any of that to you; they give you a limited, non-exclusive, non-transferable right to use the Service while your subscription (or trial) is active. Feedback you send us may be used to improve the Service without obligation to you.

9. Availability and support

We work to keep the Service fast and available, but it is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose. We may modify features over time. Scheduled maintenance and factors outside our control can interrupt availability.

10. Termination

You can stop using the Service and delete your organization at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or if we must do so to comply with law or protect the Service or other customers. Sections about your data, disclaimers, liability, and governing law survive termination.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data. Our total liability for all claims arising out of the Service is limited to the amounts you paid us for the Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify us against claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of law or third-party rights.

13. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give notice (for example by email or in the app) before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the United States and the state in which we are organized, without regard to conflict of law rules. Disputes will be resolved in the state or federal courts located there, and both parties consent to that venue.

15. Contact

Questions about these Terms? Email us at support@crewfather.com.